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  • How far in advance should I reserve the rentals needed for my event?
    The sooner the better! We will accept reservations 18 months prior to your big day.
  • I am ready to make my reservation. How do I go about placing my order?
    When you are ready to place your order, email us at or call our office at (540) 836-3550. One of our event specialists will check availability, go over pricing and delivery instructions, and answer any questions or concerns you may have at that time. Reservations require a 50% deposit and a credit card to have on file.
  • Do I need to clean the rentals before I return them?
    When renting china, glassware, and/or flatware, we ask that you remove any excess debris by scraping or rinsing off the equipment prior to returning. You should not wash these items, as some soaps/detergents may damage the equipment. If you rented linens, under no circumstances should you wash or dry them. If linens become wet while in your possession, please allow them to air dry and then place the dirty linens in the black-colored linen bag(s) provided.
  • How are the rental items packed?
    Rentals are delivered clean, sanitized, and ready for use! All dishware, glassware, and flatware arrive in special racks and containers. Linens are folded, bagged, and sent with a teal-colored linen bag in which to place your dirty linens after use.
  • How long is the rental period?
    In almost all cases, our rental rates are based on a reasonable event period. We recognize that a 24-hour rental window may not make sense if your event occurs over the weekend. We consider Friday to Monday to be the same as a one-day rental. If your event is on a weekday, we will gladly deliver the day before and pick-up the day after your event for a one-day charge.
  • Is a deposit required?
    Upon reserving, we will ask for a 50% deposit as well as a credit card to have on file. We accept all four major cards. Deposits are considered non-refundable but applicable to any balance you incur.
  • Can I make changes to my order after I pay a deposit? Will I be penalized?
    Of course! We recognize that guest counts are likely to fluctuate as the event date approaches. We encourage you to make a "high guess” estimate when placing your original reservation and make adjustments as you become aware they’re needed. Final changes should be made a minimum of seven business days prior to the delivery date. There is no penalty to reduce items prior to seven days before the delivery date, but if you need to increase the quantity, we may not have it available or be able to purchase more or have it shipped in time.
  • What is the delivery fee?
    Delivery fees start at $75 and are based on distance from our warehouse and difficulty of delivery (multiple levels, elevator access, distance from truck parking to event location, etc.).
  • What time will my rentals arrive?
    Delivery schedules are not completed until one business day prior to the delivery date. Our logistics team will communicate with your seleced venue/delivery address to coordinate a delivery window for a given date. Unfortunately, late changes to existing orders and other unexpected events such as traffic and bad weather can cause delays or a shuffling of the delivery schedule. You may call our store at any time on the day of delivery and we will make a sincere effort to estimate the time of our arrival.
  • Does your delivery fee include set up and breakdown?
    Items that require assembly such as lounge furniture and farm tables include set-up and tear-down in the rental fee. Set-up of banquet tables and chairs is available for an additional fee of $12.00 per table, $5.00 per plastic folding chair, and $7.00 per wood folding or chiavari chair. Tear down is available at the same rates as set-up. These arrangements must be made prior to delivery, on a case by case basis if time and labor permits. A site plan/drawing must be provided and it is highly encouraged that a representative from the event be on-site for set-up. Please contact us for full set up including linens and tabletop items.
  • What happens if we are required to have everything out immediately after the event?
    Our logistics team will reach out to your venue to determine whether or not there is a covered outside area that the rentals may be placed overnight. If this option is not available we can arrange after hours pick up for an additional fee.
  • What happens if we damage an item?
    If you opt for our Equipment Protection Plan, most accidental damage will be covered. Otherwise, you will be charged the replacement cost of the damaged or missing items. Security of the rental equipment is your responsibility. Equipment must be protected from theft and weather-related damage while in your possession. Linens are not covered under the EPP. If we are unsucsessful at removing wax or excessive staining a replacement charge will be billed to you.
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